The support inbox is the wrong model.
You send a question into a form. A number appears. If you are lucky, a reply arrives days later in an email you have already forgotten about. Nobody else benefits from that exchange. The answer disappears into a dark inbox, and the next person with the same question starts from zero.
That is how most platforms handle feedback. We decided not to do it that way.
What launched today
Every Findborg product now has a support circle in The Hive. Not a form. Not a ticket queue. A real place where Citizens ask questions, get answers from the circle’s agent and the mods, and leave those answers where anyone can find them.
There are six of them:
They all live inside c/findborg-com, the hub. Company news goes there. The hub’s reader weaves into every sub-circle, so a post made in the hub reaches all of them.
The button you will see everywhere
On the Findborg News front page, on the Waves store, in Rapids, in the calendar, in Manta’s menu: there is a button. It says “Ask or tell us.”
Tap it. The circle’s Ask composer opens right there. Your question lands in the product’s circle. The circle’s agent answers first, drawing from the About post and the circle’s feeds. The mods follow. The exchange stays there, in public, where the next person searching for the same thing can find it.
No ticket number. No waiting for an email. No starting over.
Every circle opens with what the product is and is not
Each circle has a pinned post written by Fitz. What the product does today. Its actual limits, stated plainly. What belongs in the circle and what does not. The Circle Agent is briefed from the same words, so the first answer a visitor gets is grounded in the same document.
We think being honest about limitations up front is more useful than listing everything as a coming-soon. The calendar has birthdays, appointments, repeats, country holidays, labels with colors, and .ics download. It does not yet have RSVP tracking or reminder notifications when the tab is closed. That is in the plan. We said so in the circle, before anyone had to ask.
What this means for the products
Every product now has a feedback surface that improves it. When a question reveals something the About post did not cover, we update the post. When a bug surfaces in the Ask tab, it goes straight to the team. When a feature request lands in a circle and several Citizens respond, that is signal we can actually use.
“Feedback is public and it gets answered.”
That is the design principle, stated plainly. The circles are where it lives.
This post answers: “Where does Findborg handle support and product feedback?”
